Frequently asked questions about Extravirgin, the management software for olive oil mills

To run Extravirgin smoothly, we recommend a PC with Windows 10 or 11, at least 8 GB of RAM, 1 GB of free disk space and a minimum screen resolution of 1024x768. A printer and an internet connection for updates are required.

Yes, a free demo version is available. Some features are disabled, the amount of data you can record is limited, and printouts include the wording "demo version".

Extravirgin cannot be installed directly on macOS. However, you can use it on a Mac through a virtual machine running Windows (e.g. VirtualBox or Parallels).

Yes, networked use is supported: with the Enterprise version you get a multi-workstation usage license for up to 10 workstations sharing the same database. It works both over a local LAN and across different locations via a dedicated VPS server, allowing multiple operators to work on the same archive at the same time. The Enterprise fee costs more than the BASE, CONF and PRO fees.

Yes, we offer a data import service from previous software or from Excel files. Contact us to find out the terms and costs.

Yes, Extravirgin is ready for Industry 4.0 interconnection with olive oil plants. A dedicated technical service is available on request.

Yes, you can use customized invoice templates for printing on pre-printed paper. The service can be activated on request.

The first year of support and updates is included with the purchase of the license. The support period always runs from the day after the previous period expires, ensuring continuity of service.

Extravirgin support is organized on several levels:

Operational support guides
For standard operations (entries, submissions to the SIAN, error handling, recurring procedures) we provide guides in text and video format, available on support.nextfuture.it or sent via email by our support team when needed.

Direct support on business days
During ordinary periods, support is available Monday to Friday, from 09:00 to 18:30, via remote assistance. During the session we check for any errors or anomalies and show how to resolve them correctly. To use the service, an active and efficient internet connection is required.

Olive harvest season: enhanced support
During the olive harvest season, support is extended: we are operational 7 days a week to ensure continuity and support even during peak activity periods.

Entering, modifying or deleting register operations in Extravirgin is always and solely the responsibility of the customer.

Under no circumstances are Nextfuture operators required to record, modify or delete operations on behalf of the customer. Our support is operational and educational in nature: during remote assistance we check for any errors or anomalies and show how to correctly perform the necessary operations.

When useful, we can also provide or send guides, manuals and procedures that the user can follow to carry out the operation independently.

Extravirgin is the tool through which register operations must be managed and submitted to the SIAN.

Any operations entered manually directly on the SIAN portal:

– are not covered by the support service
– cannot be read or imported by Extravirgin
– cannot be replicated or corrected by our operators

Under no circumstances does Nextfuture provide support or advice on register operations entered directly on the SIAN portal. Any requests to align data between the SIAN and Extravirgin will be subject to a quote, as they are not included in ordinary support.

SIANcheck is the automated Nextfuture service included in support, which verifies the outcome of the register file transmissions sent to the SIAN through Extravirgin's quick submission feature.

Our systems automatically check whether the transmitted files are acquired correctly by the SIAN portal. In the event of acquisition with errors or file rejection, the system reports the anomaly.

When the customer receives an email from us regarding a file acquired with errors, they must contact us promptly through the official channels indicated and open a support ticket, so that support can be activated.

After the ticket is opened, our team will contact the user and, through remote support sessions, will check the reasons for the failed acquisition and show how to correctly fix the entries.

SIANcheck does not include checking the periodicity or progression of transmissions. Support is therefore activated exclusively:

– at the explicit request of the user
– or when a failed acquisition of OPERREGI files is detected, transmitted through Extravirgin's quick submission feature