Software support for olive oil mills: support built for the most critical moments
During the olive harvest season the olive oil mill works without pause. Submissions to the SIAN register are daily, deadlines are tight and errors cannot wait.
The Extravirgin support service is designed to support the real operations of the olive oil mill, providing continuous coverage especially when the workload peaks — from harvest to the close of the season.
During the olive harvest season Nextfuture support is available 7 days a week, an organizational choice that is rare in the management software sector for olive oil mills.
What the Extravirgin support service includes
An annual fee that brings together operational support, olive oil industry expertise and SIAN error prevention.
Operational consulting on Extravirgin
Practical support on using the management software, based on the real workflows of the olive oil mill: from olive intake to electronic invoicing, not generic call-center answers.
SIAN error correction
Analysis of SIAN register rejections and guidance through file correction, to reduce blocks and slowdowns during daily submissions.
Support 7 days a week during the olive harvest season
From September to February the service is reinforced to guarantee continuity even on holidays, when the olive oil mill never stops.
Technical consultants who are experts in the olive oil sector
When needed, you are called back by a Nextfuture consultant with decades of experience in the sector: you talk to someone who knows the season, not a first-level operator.
Priority handling of critical cases
Requests that block operations — such as SIAN blocks or electronic invoice errors — are handled as a priority, especially during peak periods.
Operating guides and official procedures for Extravirgin
Access to clear, up-to-date documentation to reduce errors, train new operators and speed up daily work.
How support works
On average the first contact happens within 21 minutes and every ticket is closed in just over 2 working hours.
Submitting the request
Every support request is tracked and taken on by our Helpdesk managers, by phone, portal or email.
Technical assessment
The consultant assesses the type of issue and chooses the most effective channel: operating instructions, a guide or a direct remote session on the management software.
Resolution and prevention
We guide you to a resolution and provide operating instructions to prevent the problem from recurring on the following days of the olive harvest season.
Nextfuture support in numbers for 2025
We measure the quality of our service every day. Here are the real results, updated at the end of the olive harvest season.
21
Actual minutes
Average time to first customer support contact.
151
Working minutes
Average time to close a support ticket.
16675
Tickets resolved in 2025
Our customers are our only priority.
Do you want support that lives up to the olive harvest season?
The Nextfuture annual support fee includes phone support, remote sessions, SIAN error correction, ongoing training and access to the customer portal. Available for all olive oil mills using Extravirgin.
Get in touch to understand how the support service works and what the fee covers.
Frequently asked questions about Extravirgin support
Answers to the most common questions about the support service for the Extravirgin management software.
Extravirgin support is provided through an annual support fee that varies depending on the management software version (BASE, CONF, PRO, ENTERPRISE) and the number of workstations at the olive oil mill. The fee includes phone support, remote sessions, SIAN error correction, operating guides, ongoing training and a reinforced service during the olive harvest season. Get in touch to receive a tailored quote for your olive oil mill.
Purchasing the Extravirgin license includes an initial period of support. To guarantee continuity of service in the following years — especially during the olive harvest season — we recommend subscribing to the annual support fee. Without the fee, SIAN updates, error correction and access to priority phone support are not guaranteed.
The average time to first contact is 21 minutes and the average ticket closure takes 151 working minutes. During the olive harvest season (from September to February) the service is available 7 days a week, including holidays, to guarantee continuity for olive oil mills in full operation.
You can contact Extravirgin support by phone, email, dedicated customer portal or a direct request from the management software. Our consultants can also step in directly with a remote session on the olive oil mill's workstation to solve the problem without any travel.
Yes. Nextfuture support includes assistance with SIAN register errors: our consultants analyze the rejections, guide you through correcting the file and explain how to avoid the same error in the future. It is one of the most requested services during the olive harvest season.